Frequently Asked Questions
Everything you need to know about shopping with Osmo.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
Osmo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.